This Privacy Policy explains how Gamze Smile Advisor ("we", "us") collects, uses and protects personal information shared by visitors and prospective patients ("you") through this website and direct communication channels. We are an independent dental treatment advisory service. We are not a dental clinic.
1. Information we may collect
When you contact us through the consultation form, WhatsApp, email or social media, you may share with us:
- Contact details such as your name, email address, phone or WhatsApp number, and country of residence.
- Information about your dental concerns, smile goals, treatment history and travel preferences.
- Photos, X-rays or treatment plans you choose to send for review.
- Any other information you voluntarily include in your message.
We only collect information that you choose to share with us. Browsing the website itself does not require you to provide personal data.
2. How we use your information
- To respond to your enquiry and help you understand your options.
- To prepare an indicative treatment overview for discussion before any clinical examination.
- To coordinate, where helpful, with selected dental clinics, hotels or transfer providers — but only with your explicit permission.
- To follow up after your enquiry, treatment journey or arrival home, where you have indicated this is welcome.
- To improve the clarity and quality of the information we provide.
3. Sensitive health information
Dental photos, X-rays and treatment plans you share with us may include health-related personal data. We treat this information with particular care:
- It is used only to help review your enquiry and prepare guidance.
- It is shared with selected dental clinics or licensed dental professionals only when you have given explicit permission to do so.
- It is never shared with third parties for marketing purposes.
4. Sharing with selected clinics
If, after consultation, you ask us to introduce you to a clinic or arrange an estimated treatment plan from a clinic, we may share the relevant information with that clinic in order to do so. You can ask us to delete or stop sharing this information at any time.
5. Lawful basis
Where applicable under UK GDPR or EU GDPR, we rely on the following lawful bases:
- Consent — for processing health-related information you choose to share.
- Legitimate interests — for responding to your enquiry and providing the advisory service you requested.
- Contract — when we are taking steps at your request before entering into an arrangement.
6. How long we keep information
We keep your information only for as long as it is needed to respond to your enquiry, support you through your treatment journey and meet any legal or accounting obligations. You can request earlier deletion at any time.
7. Your rights
Depending on where you live, you may have rights to:
- Access the personal information we hold about you.
- Ask for it to be corrected or deleted.
- Withdraw consent for further processing.
- Restrict or object to processing.
- Receive a copy of your information in a portable format.
- Lodge a complaint with a data protection authority (for example, the UK ICO).
To exercise any of these rights, please contact us using the details on the homepage.
8. Cookies and analytics
This website may use a small number of essential cookies to remember preferences such as accepted notices. If we add analytics or marketing tools (for example, Google Analytics or Meta Pixel) in the future, we will update this policy and our Cookie Policy and request consent where required.
9. Security
We take reasonable technical and organisational steps to protect personal information from accidental loss or unauthorised access. No method of transmission over the internet can be guaranteed completely secure, but we treat any sensitive information you share with care.
10. Selling personal data
We do not sell personal information. Ever.
11. Children
This website is intended for adults considering dental treatment. We do not knowingly collect personal information from children under 16.
12. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the latest version.
13. Contact
If you have questions about this policy or wish to exercise any of your rights, please contact us through the homepage or by email at the address listed in the website footer.